CLIENT TESTIMONIALS

‘I thought it time again to compliment you and your team for the efficient way in which you are handling our orders for the digital printing of all our training manual requirements. With only one week’s notice each week, you produce all of our orders not only on time – but often ahead of time! As you well know, some of our orders are last minute and even involve dispatch direct to our European Facilities. Your speed and efficiency are a force to be reckoned with.

Your professionalism, organisation and enthusiasm make it a pleasure to deal with you and your colleagues. Thank you again for all the time and effort you put into servicing all our requirements. Our digital printing needs are safe in your hands!’

Yours sincerely

Nikki

IT Training Coordinator
Large Software Company – Thames Valley

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‘I just thought that I would grab a moment to say thank you for the efforts of yourselves and your team at Top Print.

It is a matter of no small weight to know that we have got such an efficient, reliable and professional organisation working with us. I was particularly impressed by the way that you handled the delivery difficulties and I am very pleased with the quality of the work that you have done. So I think that we made an excellent choice in engaging your services.’

Regards

David

Training Manager
SAP Implementation Project

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Top Print’s Training Manual Service

Like many companies we did not decide to change supplier lightly but it is
now hard to see how we ever managed without Top Print and Giles’s team.

I cannot begin to explain what a refreshing change it is to deal with people
who take a genuine interest in our business and understand the importance of
delivering our training materials on time in the right place.

It is the little things that make the real difference; such as volunteering to conduct an initial audit of our current stocks and weed out the redundant material, and labeling all packaging so precisely as to its contents, who they are for and where and when they will be required that make our training programme run like clockwork.

All in all, I feel positive that this level of service saves me at least a day a week of mundane administration.

We really do enjoy this team-based approach to this aspect of our business
and think Giles  and the production staff at Top Print are a pleasure
to do business with and I can thoroughly recommend that you experience the
Top Print service at first hand. You won’t be disappointed!

Zoe

Training & Consultancy Coordinator at large software company based in Oxon.

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Giles runs his business like he drives – at full tilt! Everything we give Top Print to do is treated with the utmost urgency no matter how small an order, it is always their attention to detail which ensures we receive an excellent service at all times.

Until we started using Top Print I really hadn’t appreciated that the quality of print could vary so much within the industry but having experienced Top Print’s copypress technology I know there is no comparison. Most suppliers we have used normally fall at the first hurdle – obtaining American quarto size paper, for Top Print this was no problem. The small attention to detail is what sets Top Print apart, for example, aligning the margins of the pages correctly so that the text is not too near the binding. It is this professionalism that has earned us praise for the quality of our training materials both externally and internally from other divisions in Europe.

Accordingly I am happy to endorse Top Print’s application to supply your company and hope you get the opportunity to find out what service really means.

 

Ann

EMEA Education Services Coordinator
Responsible for Europe, Middle East & Africa
Software Corporation
Bracknell Office

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Tuesday, April 01, 2003 3:15 PM

Giles

I really want to thank you such quality customer service.  You have made this LME (last minute effort) a smooth process.

You’re a star!   The document I sent you has transformed dramatically.

Thank you!!!!!!!!!!!!  You guys are so trustworthy ... this means so much to me.

The remainder of documents should come to our Bracknell Office.

I would love to meet up for a bite to eat ... and wish about the weather you mean :)

I’m an individual who believes in quality!!!  You guys have demonstrated this and then some.  You have my vote.  You will definitely see more of work from me in the days to come.

As an aside, I wanted to tell you how impressed I was with your approach.  It was lovely that Ian was able to visit on such short notice -- even knowing this was going to be a short meeting he made the effort to develop the relationship.  You guys are doing it right!

Monica

EMEA Business Response
Large Software Company, Bracknell.

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Hi Guys

I would just like to say a huge thank you for arranging the manuals
to be sent to Thailand at such short notice on Friday, everyone is over the moon with the service provided.  So WELL DONE!
Cheers
Nikki

IT Training Coordinator
Large Software Company – Thames Valley

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Hi Giles

Just to say thanks for getting the notes to us so quickly and efficiently - we received them on Tuesday, quite a shock!!

Speak to you soon no doubt!

Helen

Specialist Software Company, Woking

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Dear All

Thank you very much for the excellent manuals which were delivered promptly. And of course...thanks we love Rolos!

Our next Masterclass is 20th September. I’ll let you know what number we require for the next class and what changes are to be made to the PowerPoint presentations if any.

In the meantime, we await your invoice.

Kind Regards

Sandra
Director
London Based Seminar Coordination Company

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Thank you so much for the early delivery and the sweets. The order was professionally presented and early helping us to get our software out on time. I couldn’t be happier with the service I have received from you and will be placing more business your way in the future.

Thank you so much.

Kind Regards,

Cherie
Marketing Manager
Derby based Multinational Software Developer

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Hi Giles

Thank you so much for taking the time to review our order. In future I will do my utmost to get the order and files for print sent over as soon as possible so you then have time to quote on the job and get the costs and samples agreed beforehand.

I feel uncomfortable working to such close deadlines as I am sure you do and I apologise for the short notice and tight deadline regarding the Dublin job last week.

I look forward to seeing the finished product in Leeds next week, please thank everyone at Top Print for their hard work and effort getting these jobs done!

Best Regards

Alex

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Dear all,

Thank you so much for our high quality print job, delivered 3 days early!

We are truly grateful and would like to thank the entire team for all of their hard work.

The sweets were distributed throughout the company and enjoyed by all.

Thanks again. I am delighted with the quality and service from Top Print.

Kind Regards,

Cherie

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Hi Top Print

You’ve once again excelled yourself.  I arrived at the customers site here in Kuwait this morning to find the documents waiting for me. They arrived yesterday - (Sunday - they work over here on Sat / Sun their weekend is Thurs / Fri). No problems with customs.

Please pass on my thanks to all the team that were involved in getting this order printed and shipped. It is greatly appreciated.

Many thanks for your prompt and efficient service

Tom

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Dear Giles,

Thanks for the very responsive service.

My colleagues and I were just commenting on how professional your team is.

Much better than other providers that I have used in the past. 

Will definitely refer on to anyone who asks us to recommend a digital print provider.

Regards,

David

Executive Consultant
Fianancial Services & Banking Services Training

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Hi Giles,

Thanks for your note below, and great to hear from you.  Please excuse my ignorance, we have been very busy here the last few weeks and I’m a little behind with responding to emails.

Congratulation on the expected new arrival, is Mk 3 an expected boy or girl or surprise?  In any case, I hope everything goes well should I not speak to you over the next week or so.

With regard to service, I can only say that you’re doing a great job. Hand on heart, I am extremely with the service we’ve received over the last few orders and as long as you’re doing that my life is sooooooo much easier!!

Obviously the next step you would be looking at would be an increase in business, a step I expected to be taken once your trial period was over.  I need to discuss this with training in more detail and I have meetings next week relevant to training manuals so if I could please ask for your continued patience for the next 2/3 weeks, I will be glad to discuss any changes/increased business with you either in person or via email during April?

Speak to you soon, take care.

Louise

World Leading Accountancy Software Developer
Newcastle Upon Tyne